Others see the presence status of this user as Away or Offline in Outlook, but as Out of Office in Teams. When a user sets up automatic Out of Office replies in Outlook, the presence status icon in Outlook doesn't match Teams.In the 32-bit version of Outlook, the presence status icons related to "Out of Office" aren't currently displayed. Microsoft said it had recovered all of its cloud services after a networking outage took down its cloud platform Azure along with services such as Teams and Outlook used by millions around the globe.Outlook currently shows Status unknown for federated (external) Teams contacts.For presence issues that affect contacts who are internal to your organization, provide the output from running Microsoft Support and Recovery Assistant.To do this, follow these steps: Right-click the folder, and then select Properties. For information about how to collect logs, see Use log files in troubleshooting Microsoft Teams. If there is an issue with a specific folder, you can resync the folder in Outlook. The desktop and web logs from both the user and the contact. The sign-in address of the contact whose presence is shown as Status unknown to the user. The sign-in address of the user who is experiencing the issue and seeing an inaccurate presence status for a contact. If these steps don't resolve the issue, an administrator should create a support request in the Teams Admin Center, and provide the following information: To re-install Teams, see How do I get Microsoft Teams For more information about how to uninstall the Teams app, see Uninstall or remove apps and programs in Windows 10. Service status monitoring website Downdetector records thousands of people reporting problems Dan Milmo Global technology editor Wed 04.53 EST Last modified on Wed 11. If the issue persists, uninstall and re-install Teams. We advise you to search on How-To guides on the web to clear your DNS Cache.Subkey: HKEY_CURRENT_USER\Software\Classes\TypeLib\\1.0\HELPDIRĭata: C:\Users\\AppData\Local\Microsoft\TeamsPresenceAddin\Uc.win32.tlb In your case, the information recorded could be outdated or incorrect. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.Ĭlear DNS Cache: To speed things up, all OS systems save name resolution information into the DNS cache. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.Ĭheck your Firewall & Antivirus: These can occasionally block access to certain websites or services. Restart Your Router: Try restarting your network connection if other websites or apps are having problems or are running slowly.įirewall and Antivirus: Your ISP provider may have blocked the website or app you are attempting to access. Use Incognito Mode: You can also try viewing the website in private mode or incognito mode first.īy using this, cookies and all temporary cache will be automatically disabled. Double-click Background Intelligent Transfer Service in the Services dialog box. If the Background Intelligent Transfer Service service isnt started, continue with these steps to start the service. I hesitate notifying everyone that I am changing to another address because of. I am not able to receive emails either on this computer, another computer or my kindle fire, so I think its safe to assume that the problem is not with my computer. ![]() ![]() ![]() Returning to an online work mode is a simple process. You can do this by clicking your browser settings, then privacy, then clearing browsing data. Youll want to make sure the status of the service is Started. The Service Status page lists outlook as running normally, well if this is normal I dont want it. Status: Working Offline Working offline usually is a choice. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.Ĭlear Browser Cookies: Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. We also advise you to attempt rebooting your device.ĭelete Browser Cache: It's possible that cached files are preventing your browser from downloading new web pages. Use a Different Device: Try using a different computer or device to access the website or app. If you're URL is wrong, the website may redirect to another website or display an error page. ![]() Verify the URL: One of the most frequent causes of not being able to visit a web page is entering an incorrect URL.
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